Familia Health Clinic LLC Privacy Policy

Last Updated on 12/17/24. This privacy policy is effective immediately.

Introduction

At Familia Health Clinic LLC (the "Company" or "We"), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In e-mail, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the Website collects that is defined as personal or personally identifiable information under applicable law ("personal information").
• That is about you but individually does not identify you, and/or
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Treatment of Protected Health Information (PHI)

Protected Health Information (PHI) includes any health information that can identify you and relates to your health condition, treatment, or payment for healthcare services. We are committed to protecting your PHI in accordance with HIPAA (Health Insurance Portability and Accountability Act) regulations.

• How We Treat PHI: We collect, use, and disclose your PHI as required for the provision of healthcare services, treatment, payment, and healthcare operations. This includes using PHI to schedule appointments, provide medical treatment, process payments, and manage your healthcare.
• Safeguarding PHI: We take necessary precautions, including physical, electronic, and procedural safeguards, to protect your PHI from unauthorized access, use, or disclosure.

Your Rights Regarding Protected Health Information (PHI)

Under HIPAA, you have several rights regarding your PHI:

• Right to Access: You have the right to request access to and receive a copy of your PHI in a timely manner.
• Right to Correct: You have the right to request corrections to your PHI if you believe there are inaccuracies or omissions.
• Right to Request Confidential Communications: You have the right to request that we communicate with you in certain ways or at specific locations to maintain your privacy.
• Right to Request Restrictions: You may request that we limit the use or disclosure of your PHI for certain purposes, though we are not required to agree to all requests.
• Right to File a Complaint: If you believe your rights regarding PHI have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

Information You Provide to Us:

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.

Contact Information for Privacy Inquiries

If you have any questions or concerns regarding our privacy practices or would like to request access to, correction of, or deletion of your personal or health information, please contact our Data and Privacy Department:

• Email: info@familia.health

Our privacy official will address your concerns and respond promptly to any inquiries about how your personal and protected health information is treated.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• For HIPAA-compliant healthcare operations, including treatment, payment, and healthcare services.
• To notify you about changes related to your health care services or any regulatory updates.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To third-party service providers: These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them, including compliance with HIPAA regulations.
• To comply with HIPAA regulations: We may disclose health information for treatment, payment, and healthcare operations, and only to third parties that comply with HIPAA.
• To fulfill legal obligations: We may share your personal and health information in response to subpoenas or legal requests.
• In case of a merger or acquisition: In such cases, your information, including PHI, may be part of the assets transferred.

Breach Notification

If a breach occurs that compromises the privacy or security of your personal health information, we will notify you promptly, as required by HIPAA regulations.

Changes to Our Privacy Policy

We will post any changes we make to this privacy policy on this page. If material changes are made to how we treat your personal information or PHI, we will notify you via email or through a notice on the Website.